Privacy Policy | phclub Official Casino Platform Philippines

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity, payment details, device data, and gaming history.
  • Why we collect it: To manage accounts, process PHP payments, and prevent fraud.
  • Who sees it: Only phclub and our trusted partner service providers.
  • How long we keep it: For the life of your account plus the time required by law.
  • Your control: You can request access, correction, or deletion via our support channels.

Introduction and Scope

Welcome to phclub. This Privacy Policy explains how we handle personal data for users residing in the Philippines. It covers all interactions on this website and our official mobile applications.

This policy does not apply to third-party websites. Once you click a link that takes you away from our domain, we are no longer responsible for the data practices of those external platforms.

Personal Information We Collect

We only collect data necessary to provide a secure and legal gambling experience.

Account & Identity

Username, contact details, and date of birth to ensure you are of legal age and to manage your profile.

Verification Documents

Government-issued IDs used for KYC (Know Your Customer) to prevent identity theft and fraud.

Payment Data

Transaction records and wallet details to process deposits and withdrawals in PHP.

Gaming Activity

Game history, betting patterns, and transaction logs to optimize service and monitor for fair play.

Technical Data

IP address, browser type, device ID, and operating system for security and performance tuning.

Support Records

Communications sent to our support team to resolve your inquiries and improve our service.

How We Collect Data

We gather information through three primary channels:

Why We Use Your Data

Your data is processed for the following purposes:

When We Share Data

We do not sell your personal data to third parties. We only share information with:

How We Protect Data

We employ robust technical safeguards to ensure your data remains secure:

Cookies and Tracking

We use cookies to enhance your user experience, remember your preferences, and maintain security. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.

Your Rights

You have several rights regarding your personal data. You can exercise these by contacting our support team via the channels available on this site.

Right to Access

Request a copy of the data we hold about you.

Right to Correction

Request updates to inaccurate or incomplete info.

Right to Deletion

Request the removal of your data when no longer needed.

Opt-Out

Withdraw consent for marketing communications.

Note: Some data must be retained even after account closure to comply with gambling regulations and anti-money laundering laws in the Philippines.

How Long We Retain Data

Personal data is stored for the duration of your active account lifecycle. Once an account is closed, we retain specific records for the timeframe required by applicable law in the Philippines to satisfy regulatory and auditing obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account was created by a minor, that account will be terminated immediately and any funds will be handled according to our terms.

Parents or guardians who believe a minor has created an account may report this through our Support page.

Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically.

Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please reach out to us via the channels available on our Support Center.